As a local small business, we care. We care about our products, the quality of those products, and we care about you as our customers.
Since we are a small business we do our best to be as personable, and professional as we are able. We love hearing from our customers, and how our products are being used! We always have an open ear and so if you have any suggestions or would like to chat, you can contact us here.
These policies are to ensure a good customer experience as well as to ensure that we, as a business, are successful.
The rates for shipping are based on weight categories. Rates are subject to change and larger sized orders are subject to an up-charge. As well with larger sized packages. The waiting period from placing your order, to receiving your order will depend on material availability, production time, your place in the order queue and several other factors.
Outside of rare cases where damage to the product occurs during shipping, we do not offer refunds or replacements.
We take pride in our custom projects. We love making your vision come to life! Custom order requests can be made through our CUSTOM ORDERS form!
As with most things in life, if you want quality it takes a little more work. Because of this the pricing for these orders will depend on the amount of design work needed to make the project. The material cost, print times, assembly and other considerations determine the cost of the order. With all this said, we keep our pricing a reasonable as possible!
LIMITATIONS AND LIABILITY
Since we are operated by a small team, we do put some limits on what we offer, our return policies and times.
By purchasing from LaserAllTheThings, you are understanding are accepting that:
1. The product quality, size, and aesthetics may change from order to order due to the hand-made nature of our products.
2. We do not offer refunds unless products arrive damaged.
3. Shipping times will depend on the current demand of orders, the time needed to make the products and the shipping times based on your location.
4. You are awesome for supporting LaserAllTheThings. So, thank you.
If you ever have a question, feel free to contact us.